Frequently Asked Questions (FAQ)

How do I place an order?
Choose your product, click “Add to Cart” or “Buy Now,” and complete your payment through our secure checkout.

Do you have a physical store?
No. We operate exclusively online.

Do you ship internationally?
Yes, we ship to most countries. Available options will appear during checkout based on your address.

How long does delivery take?
Processing time: 1–3 business days after payment confirmation.
Estimated delivery: 5–12 business days, depending on location and carrier.
You will receive a tracking code once your order is shipped.

What payment methods are accepted?
We accept major credit and debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay. Some devices also support Apple Pay or Google Pay.

Can I pay on delivery?
No. All payments are processed online through the accepted payment methods.

Can I modify my order or address?
Orders can only be edited or canceled before processing. Once dispatched, changes are no longer possible.

Can I add items to an existing order?
No. For additional items, please place a new order.

Where do products come from?
We work with logistics centers in various countries (U.S., Europe, and Asia). Orders are shipped from the most efficient warehouse based on your location and product availability.

I received only part of my order—is that normal?
Yes. Products shipped from different warehouses may arrive separately, each with its own tracking code.

What is your return policy?
You have 7 days for returns due to dissatisfaction and 30 days for manufacturing defects. Products must be unused and in original packaging. After inspection, refunds are issued to the original payment method.

What if my delivery is delayed?
Track your order using the tracking code. If the delivery exceeds the estimated 5–12 business days, contact us for assistance.